Frequently Asked Questions For Puno Advance in Lucknow
Full form of PUNO is Play, Unlimited, Notch-up, Optimism.
2rd floor, Emerald mall, Sector D1, LDA colony, Ashiyana, Lucknow, U.P 226012
PUNO Advance is the future of gaming where people of all the age groups can spare time with their loved ones & enjoy variety of games & activities designed to make them experience ultimated fun & fitness thereby enjoying delicious food and Beverages at our Pots & Plates wherein you can choose from an ensemble range of different cuisines serving delicious food.
At Puno Advance you can Experience the Unseen world of Gamings along with Foods & Beverages with your Family and Friends.
PUNO is beyond an amusement park its an Indoor Entertainment Centre, which comes with a micro-environment free from the Weather obstacles where you can amuse yourself while playing multiple games in different zones.
We have specially curated Party packages for all kind of parties, kindly call us on +91-8298294449
As of now we are not launching any inaugural Offer, for future offers & updates please follow our insta page funatpuno or visit our website www.funatpuno.com
Yes we are available on Fb, Insta, youtube & GMB, our page name @funatpuno
Sorry sir, we are not authorised to share this information with you, you can provide your contact details & our management shall get back to you shortly.
A full day outing is a complete day of leisure and exploration, offering a range of activities and experiences to enjoy from morning till evening. It provides a break from routine, opportunities for relaxation or adventure, and a chance to create lasting memories with friends or family where you can enjoy Multi-cuisine food at Pots & plates.
Yes our professionally trained Customer Service Representative (CSR) are there inside to assist you on every Games, you’re suggested to follow the PUNO PROTECTION PROTOCOL with all the rules & regulations.
Yes, you can easily book park by calling on +91-8298294449
Yes Mam / Sir, you're always welcome at the Park, we have a dedicated Box-Office area from where you can experience the whole park & make bookings as well.
Yes you can use your phones inside, however management will not hold any responsibilty if the guest loses their any valuables inside the park
Hi, you can easily book your tickets by calling on +91-8298294449
Yes we accept, payments through UPI, Phonepe & paytm or through QR scan; you may also avail payments through cards & cash at the convenience of your options
Sir, we don’t follow any specific dress code, you can wear cloth as per your comfort.
Parking is available at the Mall at standard mall charges.
Book my show, thrillophilia, nearbuy, beyond enough, Paytm.
We are open on all 7 days of week.
You can see all the videos of our exciting activities, online on social media platforms, like youtube or fb & insta or else also on our website www.funatpuno.com
We're currently located in 04 locations, Jaipur, Pune, guwahati & lucknow.
Their is a card system we have, the amount get deducted as per the games you will play.
Sorry Sir/Ma'am you can't do that, as the games in the park is on per person basis, Purchased tickets are not transferable
Yes Sir/Ma'am you can visit the park with a specially abled child, & can enjoy together, conditions to that you shall be responsible for taking good care of the child all through your stay at the park
Sorry to inform you, we don’t have any refund policy, but on showing a valid reason proof we may issue you a credit note on the descretion of our Park Manager which you can use in future while you plan your next visit which shall be valid for one month.
Their is no activies we have which may cause any injuries.
We have Sports Lounge where you can wait while having your meal with Beverages.
Yes Sir/Ma'am, we have highly professional & trained Customer Service representatives in our team who are always readily available to assist you & guide you in every zone.
Yes Sir/Ma'am, we have equipped ourselves with a well groomed & experienced team who are capable enough to take care of your kids for their entire stay at the park premises, also the premises under the surveillance on cctv cameras making your child stay safe & enjoyable.
Sir/Ma'am, for any complaints / suggestions we will connect you with our Guest Relation Executive who shall take care of all your queries.
Once you will visit Puno Advance, our Customer Service Representative will assist you and guide you for any games which have any Height restrictions
Outside Food, eatables, water bottles.
We have dedicated locker facilities, for our all the guests, which are available at INR 50.00 for the package duration & the refundable security deposit of rs. 500.00
Charges of Puno Locker have to pay through cash or UPI, Puno card will not be accepeted to make the payments of locker.
you can check our Website-www.funatpuno.com & Social media handle @funatpuno.lucknow – Instagram, Facebook & Youtube.
Validity of card is 01 year.
Each game has its own set of player’s requirements. Some games can be played individually while others are multi-player.
Sir/Ma'am it depends on the recharge amount.
Rs.500 is the minimum amount of Add on and maximum is Rs.10000 with extra benefits.
No, the validity will get renewed for the next 01 year from the date of Recharge.
Credit amount can be used in any activities.
Yes, as each activity is having their time limits, our Customer Service Representative will assist you.
We have PUNO Advance area which includes following zones - Augmented bowling, VR zone, Arcade zone, Cricket, Cube Chase & Pots & plates with India's 1st Conceptualized Sports cafe with Multi-cuisine serving.
Yes, you can visit Arcade, VR zones without a card.
We have india's 1st VR rides which are related to adventure activities like Military shooting, world of flying theatre, space flight, Dynamic extreme & roller coaster theme etc
There are multiplayer games in the VR zones and Arcade zone.
There are no specific restrictions on taking photographs or videos inside the Puno advance However, it is important to keep your mobile devices safe while participating in activities. Please be considerate of others' privacy and ask for permission before capturing images or videos of fellow guests or staff members.
To report lost items or inquire about lost and found: 1. Approach the park's customer service or information desk. 2. Provide details about the lost item. 3. Fill out the details of lost item in report. 4. Check periodically for updates on the lost item. 5. Whenever we will found you lost item will inform you on given contact number.
Will allow the same till waiting area, no stroller and bags will be allowed in game zones.
Yes we have Pots & plates Where you can sit and enjoy Food with Beverages.
We have a large selection of games, available at our arcade game center. You'll have plenty of options to choose from and explore.
Yes, only 05 years and above members can play our Arcade games.
You can call us on +91-8298294449 for more.
In every game, Minimum 3 minutes and Maximum 8 minutes you can spend on arcade games.
An arcade game is games of skill, with only some elements of games of chance. These include arcade video games, Pinball machines, electro-mechanical games, redemption games or merchandisers.
Yes you can play all activities, you need to recharge Puno Advance card as per your requirements.
Yes, you can purchase Puno Advance Cards to enjoy the activities, you will get Credit amount and bonus amount on recharge of Minimum amount.
You have to buy Puno advance Card with an recharge amount as per your requirements.
Max 02 players can play at a time to Compete.
Yes their are Safety guidlines which need to follow before entering or playing game, our Customer Service Representative will assist you for the same.
Yes, we have a selection of ticket redemption games where you can earn tickets based on your performance. These tickets can be redeemed for various prizes at our redemption counter.
Yes, our Customer Service representative will help you and assist you with the games.
Yes their are Safety guidlines which need to follow before entering or playing game, our Customer Service Representative will assist you for the same.
We have 04 lanes so at a time 04 members can participate, depends on the availability of Lane.
You can call us on +91-8298294449 for more.
Yes you can use your own socks if you were wearing.
No, its mandatory to wear normal socks with bowling shoes or you can get it on minimal price of Rs.30 per pair.
No, it is complusory to wear bowling shoes which is included in the price of Augmented bowlings.
To feel the Experience of interactive bowling a minimum 10 years and above age is required.
Interactive reality technology enhances the bowling experience by adding immersive visuals and interactive elements to the game. It can provide dynamic scoring displays, virtual obstacles, special effects, and personalized avatars, making the gameplay more engaging and entertaining.Even you can enjoy food and drinks while playing bowling
Welcome North India's 1st Interactive bowling with Projection Lane which is more than just basic bowling .It is interactive reality technology, enhancing the gameplay experience by overlaying digital elements on the physical bowling environment. It can include interactive animations, scoring visualizations, and unique challenges.We also give differnt themes projected on lanes to enjoy amazing experience while playing
Yes you can watch other playing VR games as their is a screen which will project all the activities of the players.
Eatable items are not allowed in VR Zone.
In every games we have some rules and regulation which need to follow before starting or enterting the game, our Customer Service Representative will assist you in this.
Its takes minimum 3 minute to Maximum 08 minutes.
You can get the complete details on call 8298294449.
Yes, there are many multiplayer VR games available that allow you to interact and play with other VR users in the same virtual environment.
No such height and weight required as per the age group.
No, Their is no motion sickness one can feel.
Yes you can wear your power glasses while Playing, our Customer Service Representative will help you in this.
Yes, we allow only 10 years and above age members to feel the better Experience.
Now enjoy India's 1st dedicated VR Rides where you can live your fantasies & explore the ultimate VR experience from skiing to shooting or racing down the track.
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