Refund Policy -

Refund Policy

Welcome to PUNO! We want to ensure that you have a positive experience with our entertainment services. Please read our refund policy carefully to understand your rights and obligations.



The prices of SPE products shall be the prices displayed on the Website on the date of your order (maybe exclusive or inclusive of any applicable taxes depending on ticket type). All prices displayed on the Website are quoted in Indian Rupee and must be paid in full, except where discounts are offered as detailed on the Website or at the Billing Counter.



You acknowledge that despite SPE reasonable precautions, SPE products may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error, unavoidable circumstances or other oversight. In these circumstances, SPE reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card / bank account has been charged.


If a cancellation of this nature occurs after your credit card / bank account has been charged for the purchase, SPE will, within a reasonable time, issue a credit to your credit card / bank account account for the amount in question.


While purchasing tickets of any SPE venue through authorized ticket sellers and payment channels, SPE will not be liable for any payment errors/gateways failures/ cancellation of payment.



Details of the conditions applicable to the purchase of SPE products on the Website may differ from time to time. SPE reserves the right to make any changes to the details and Conditions of Sale if necessary to comply with any applicable law and to change the details and conditions published on the Website, without affording notice, provided that this does not materially affect the nature of the SPE products purchased by you.



When you click on the “I Agree” checkbox you agree to these Conditions of Sale and SPE will treat the order as confirmed. You are responsible for ensuring the accuracy of your order. SPE shall supply you, subject to availability, with SPE Products set out in your order. SPE shall confirm each order made online via the Website or by email within two business days.

PUNO- The Adventure Arena acknowledges users’ trust and works as per the highest standards of industry practices to ensure safe transactions and customer information privacy. Users must read the following statement to understand about the information gathering and dissemination practices followed by PUNO.

PUNO privacy policy is subject to changes at any time without any prior notice. To ensure that the users are aware of any modifications and changes, they must review this policy routinely. By accessing website, , the user agrees to be bound by the terms and conditions of our Privacy Policy. If the user does not agree to the terms and conditions of this website, he/she must not use or access our website.

By visiting this website, some information about you, such as the IP addresses, navigation through the website, the systems and programs used and the time spent on the website, along with other similar pieces of information, may be saved on PUNO servers. PUNO is committed to protect the information that it collects from you. While no website can guarantee any kind of security, PUNO has implemented appropriate administrative, technical, and physical security procedures to protect the personal information you provide. PUNO uses reasonable and current internet security methods and technologies to avoid unauthorized access, ensure data accuracy, and ensure legitimate use of information.

You hereby expressly permit PUNO to utilize and disclose your personal information pertaining to this Privacy Policy. This Privacy Policy is incorporated into and subjected to the Terms of Use of this website.

  1. Obtaining Personally Identifiable Information and Other Details:

When a user accesses this website, PUNO gathers and saves his/her personal information. PUNO’s primary goal to gather such information is to provide the user a secure, efficient, seamless and personalized experience. This allows PUNO to render services that most likely meet the users’ requirements, and to customize this website to make his/her experience better and easier.

Generally, a user can access the website without revealing any personal information about him/her. Once the user provides PUNO his/her personal information, he/she is not anonymous. Wherever possible, PUNO will mention the fields required and optional. Users always have the option to not provide information by opting for not to use a particular service or feature on the website. The user may provide PUNO a user ID.

PUNO may automatically track certain information about the user depending on his behaviors while browsing through the website. This information is obtained for internal research on the user’s demographics, interests, and behaviours to comprehend, protect and serve the users of this website in a better way. This information is compiled and studied on an aggregated basis. This information may include but not limited to the URL that the user just came from (whether this URL is on PUNO’s website or not), which URL the user next lands to (whether this URL is on PUNO’s website or not), the user’s computer browser information, the user’s IP address, etc.

PUNO uses data collection devices like cookies on some pages on the website to analyze the web page flow, measure promotional effectiveness, and promote trust and security. A cookie is a small piece of information saved by a web server on a web browser to later read back from the browser on the user’s system. The cookies never contain any of the users’ personally identifiable information. Cookies are helpful for allowing the browser to remember information specific to a certain user. PUNO offers certain features that are only available through the use of cookies. Use of cookies also demands using the user’s password less frequently during a session. Cookies can also help provide information that interests the user. Most cookies are session cookies which mean that they are automatically wiped off from the user’s hard drive at the end of a session. The user is free to deny these cookies if his/her browser permits, although in that case the user might not be able to use some features on the website and may be required to re-enter his/her password more frequently during a session.

Also, the user may see cookies or other similar devices on some pages of the website that are placed by third parties. We do not exercise any control over the use of cookies by third parties.

If the user opts to buy on the website, PUNO will gather information about the user purchasing behavior. If the user transacts with PUNO, it will collect additional information, such as billing address, credit / debit card number, and credit / debit card expiration date etc.

If the user opts to post messages on PUNO message boards, chat rooms or other message mediums or send feedback, PUNO will gather all such information that the user provides to it. PUNO saves this information as necessary to resolve disputes, offer customer support and troubleshoot problems as permitted by law.

If the user sends personal correspondence, like e-mails or letters, or if other users or third parties send PUNO correspondence about the users’ activities or postings on the website, PUNO may collect such information into a file specific to the user. PUNO may use the user contact information to send offers based on users former orders and interests.

  1. Demographics / Profile Data / Users’ Data

PUNO uses the personal information to offer the services that the user requests for and to publicize the products or services. However, the user may not choose such use. PUNO utilizes user personal information to resolve disputes; troubleshoot problems; help support a secure service; collect money; gauge the consumer’s interest in its products and services, inform the user about online and offline offers, products, services, and updates; personalize the user experience; detect and protect the users against errors, trickeries and other criminal activities; implement its terms and conditions as otherwise described at the time of gathering of information.

PUNO constantly seeks to enhance its product and service offerings, it gathers and studies demographic and profile data about the users’ activity on the website. PUNO identifies and uses the user IP address to help identify problems with its own server, and to manage the website. The user’s IP address is also used to help gauge the user and to collect broad demographic information.

PUNO may occasionally ask User to complete optional online surveys. These surveys may ask User contact information and demographic information (like zip code, age, or income level). PUNO uses this data to tailor User experience on its website, providing User with content that PUNO thinks User may be interested in, and to display content according to User preferences.

  1. Sharing of The Information

PUNO may share your personal information with its other corporate entities and affiliates to detect and avoid identity theft, frauds and other potentially unauthorized acts; coordinate related or multiple accounts to avoid any abuse of its services; and to ease up joint or co-branded services that the users request where these services are offered by more than one corporate entity. Those entities and affiliates may not publicize to user as a result of such sharing unless the user explicitly agrees thereto.

PUNO may disclose your personal information, if required by law or in good faith, belief that such disclosure is necessary to respond to subpoenas, court orders, or other legal proceedings. PUNO may disclose your personal information to law enforcement offices, third party rights owners, or others in the good faith belief that the disclosure is necessary to: enforce its Terms of Use or Privacy Policy; respond to claims that an advertisement posting or other content violates the rights of a third party; or protect the rights, property or personal safety of its users or the general public.

PUNO and its associates will share/sell some or all of the user’s personal information with another business entity should PUNO (or its assets) plans to amalgamate with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be needed to follow this privacy policy with regard to the user’s personal information.

  1. Links to Other Websites

PUNO website links to other websites that might gather personally identifiable information about the users and is not responsible for the privacy practices or the content of those linked or hypertext linked websites.

  1. Choices Offered

    PUNO may or may not offer all of the users the opportunity to choose out of receiving non-essential (promotional, marketing-related) communications on part of its partners, and from itself generally, after setting up an account.

  2. Advertising on PUNO website (

PUNO uses third-party advertising companies to serve ads when the users access its website. These companies might use information (not including the user’s name, address, email address, or telephone number) about the user’s visits to this and other websites in order to offer advertisements about goods and services of interest to the users.

  1. The User Consent

By using the Website and/or by offering his/her information, the user agrees to the collection and use of the information disclosed on the website in accordance with this Privacy Policy, for sharing the user’s information according to this privacy policy. In case of any alterations in the privacy policy, PUNO will post such changes on this page so that users are always aware of what information PUNO gathers, how it uses, and under what circumstances it is disclosed.

  1. Obtaining Information from Minors

As PUNO does not differentiate the age of persons who visit its website, a blanket privacy policy is applied. PUNO’s website does not seek or intend to seek and obtain any personal information from minors (i.e. below eighteen years of age as per Indian law). Should a parent or guardian have reason to believe that a minor has provided with personal information without their consent, they might contact us to make sure that the personal information is deleted and unsubscribed from any promotional contact opportunities.

  1. Security

PUNO website has strict security measures in order to protect the loss, misuse, and change of the user’s personal information under its control. PUNO uses secure server/s. Once the user’s information is in its possession, PUNO adheres to stringent security guidelines, protecting it against any sort of unauthorized access.

Additionally, the users can be assured that the information they provide to​ is transmitted using Secure Socket Layer (SSL) encryption. If a user becomes aware of any security breach, please let us know as early as possible.

PUNO has internal methods in place needing its employees and data processors to respect the confidentiality of personal information held by PUNO.

Unfortunately, instead of the aforementioned technology and security features, no data transmission over the Internet could be guaranteed to be 100% secure, so PUNO cannot give a complete assurance that the personal information that the users provide will be secure at all times, and PUNO will not be responsible for any event arising out of unauthorized access to the user’s personal information. Likewise, PUNO will not be held responsible for any events arising out of third parties gaining unauthorized access to any user’s personal information.

PUNO may use overseas facilities to process or back up a user’s personal information. As a result, PUNO may transfer to and save user’s personal information at its overseas facilities. However, this does not alter any of its commitments to safeguard users’ privacy in accordance with this Privacy Policy.

  1. Contact Us

If the users have any queries regarding this Privacy Policy, or if they have any reason to believe that a breach of user’s privacy has occurred, they are requested to submit their concerns to ________.


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